Customer Service - Always Charming

 

How to Order

Shop Online

You may order online with your credit card 24 hours a day. Internet access, a valid email address and telephone number are required.
We do not share your information, ever. Orders are processed in the order received and will ship within 48 hours excluding weekends and holidays.     Please see our shipping policy for more information.

Occasionally an item may be temporarily out of stock. We will e-mail you if this occurs.

International Orders: Due to restraints beyond our control, we are not able to fulfill international orders from our website at this time.

We can ship most orders to APO/FPO addresses.

No minimum order required.

Secure Ordering

We use the latest in Secure Sockets Layer (SSL) technology. This means that the personal information you provide is encrypted before
being sent over the internet. To ensure that your information is secure, check for the lock or key at the bottom right of your browser window. This indicates that the information you are sending is securely encrypted.

Payment Methods

We accept PayPal, Visa, MasterCard, and Discover credit cards for telephone and online orders. If you are ordering by mail, please make checks or money orders payable to “Always Charming.” Personal and business checks are accepted but will delay your order 7-10 days pending clearance from the bank.

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Shipping Information

Orders over $49 are shipped FREE via USPS First Class Mail.

Orders under $49 are shipped via USPS First Class Mail for a fee of $2.75 or you may choose to upgrade to Priority shipping.

First Class Mail usually takes between 3-10 days depending on the destination. Should you require quicker delivery, you may upgrade your shipping choice to Priority Mail (2-3 days to most destinations) for $5.95.  Please choose Priority as your shipping choice in the shopping cart.

Expedited delivery service is available and quoted upon request. Orders to Alaska, Puerto Rico and Hawaii may require additional shipping. Adjusted orders will not be shipped without your final approval.

Estimated delivery date is determined by USPS time in transit charts and cannot be considered a guarantee.

Orders cannot be cancelled or edited after processing for shipment. If your order has already been processed for shipment, your return will be subject to our return policy.

Use the comment area on the order form for any special requests or to specify size and color when applicable.

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Sales Tax

Michigan sales tax of 6% will be added to purchases delivered to a Michigan address.

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Return Policy

Please read carefully and make sure you understand this policy.

We want you to be satisfied with your purchase. Always Charming proudly stands behind the products that we sell.
If you are not completely satisfied you may return your UNWORN jewelry to Always Charming within 30 days of purchase and we will be happy to exchange it or refund your money.

Please send an e-mail to returns@alwayscharming.com so we will be watching for your return.

Returns must be made in the original packaging (plastic bags, boxes, etc.) and repackaged to ensure their safety during shipment. Loose items, or those damaged due to improper shipping for return will not be accepted for refund
or replacement. We recommend that you insure your return package. We will not be responsible for lost or damaged merchandise. Please make sure that you take the time to securely wrap your returned merchandise and include a copy of your receipt along with a note explaining why you are returning it. All returns must be postage paid.
We will not accept returns C.O.D.

Please ship your return to:

Always Charming
Return Department
505 E Walker St
St. Johns, MI   48879

Defective Merchandise returns:

  • Merchandise is warranted by Always Charming for 1 year from date of purchase.
  • Defective merchandise will be exchanged for the exact same item.
  • Shipping for returns is your responsibility, however, in nearly every case, when your return is due to defective merchandise for exchange, your shipping costs will be reimbursed.
  • Always Charming makes every effort to be fair with everyone and respond in good faith. Occasionally we have a customer that is disingenuous and seems to go out of their way to take advantage of honest merchants. Some of our policy has evolved to help protect us, and you, from unfair customers. The overwhelming majority, 99.9%+, of our customers are a joy to work with and we look forward to serving your jewelry and gift needs and pledge to do our very best to make you happy every time.

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Privacy

The information you provide to us will only be used in processing your order. We respect your privacy, and therefore will not release your information to any other party for any purpose.

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Resources

Attaching Charms

There are several options when it comes to attaching your charms to a traditional chain style charm bracelet.

  1. Sterling silver jump ring. This is a small sterling circle of silver and the ends of the ring just touch together. This is not a secure way to attach your charms to a bracelet. Jump rings should be soldered by your local jeweler or jewelry repair person.
  2. Sterling silver split ring. A split ring is like a mini (double) key ring. Sterling is a soft metal so try not to open the ring too wide or you will have a difficult time making the 2 circles fit together again. Be sure the split ring is shut tightly so the charms cannot work off and
    so the edge of the split ring does not catch on your clothing and pull open. Use a small needle nose plier or your tweezers to gently pinch the ring shut.
  3. Silver colored metal split ring. At Always Charming we frequently use metal split rings when attaching your charms to your bracelet.
    This ring is much more difficult to pry open than a sterling split ring but we really think it is the most secure option as it closes tightly.
    Our in-store customers like this option also. Do not use these split rings if you have a metal allergy.

All our sterling silver charms will be shipped with sterling silver split rings. If you would prefer silver jump rings or silver colored metal split rings, please make a note in the comment section of the order form.

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Free Shipping
Over $25